Steps to Take When a Fake Account Has Been Set Up on Instagram
I received a request for help from a parent regarding an important issue. A fake Instagram account had been set up under her child’s name.This is what she said:
Just in the past two days, someone impersonated my underage daughter and created an Instagram account using her profile picture and posting some sexually explicit pictures of a without a head shot. I immediately filed an online complaint with Instagram to which they responded immediately with an email (probably automatically issued by their system when someone completes their online form) asking for more information. I responded to the email, however, I have yet to receive a response and my subsequent emails have not been answered. There is no telephone number to call and speak to someone at Instagram. How can we get Instagram to remove the account or at least remove my daughters picture from the account profile? Thanks for your help.
I responded with the following suggestions and steps. While Instagram has a corporate office headquarters, I included Facebook’s information, as they now own Instagram.
First, make contact as soon as possible to notify Instagram of the fake account. When making initial contact about the account be sure to include a link to the profile. The next step is to take a screenshot of the profile and content, and mail them a hard copy as follow up.
Here is the contact information:
1. Instagram Corporate Office Headquarters 181 South Park Street Suite 2. San Francisco, California 94107. Corporate Phone Number: 1-415-857-3369
2. Facebook’s information:
Contact number : +1.6505434800 (There are prompts for customer service and law enforcement)
Office Location : P.O. Box 77421, San Francisco, California, United States
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